HIGHS AND LOWS OF AIRLINES      


Yet there is only one on it - and it is not one of the Australian Carriers.                                                
Andy Hine is a customer of that airline who has had no end of trouble getting a dispute resolved . And when I say no end , I really mean no end .                                                                                        

Mr. Hine turned to public Defender for help with his complaint against the airline after he and Quynh Ngo filed 30 ''e-cases between February and July this year seeking a $380 refund on a flight booked in her name.                                                                                                                                              

The airline told public Defender the delay had been due to the need to translate documents from Vietnamese. it promised to provide a refund, which it has since confirmed in writing to Mr. Hine .    

While dispute levels revealed in the first editions of the official consumer complaints register are very low, Mr. Hin's experience shoes companies need to do more to resolve issues raised by customers. Having to raise your problem 30 times is utterly ridiculous.