19/225-227 Dunmore St
Pendle Hill NSW 2145

19th October 2016


Parramatta Real Estate
1/90 George St
Parramatta NSW 2150



Dear, Mr Smith,


I am writing to complaint about the fact that we don't have any hot water or heating in our house . This is making our lives very uncomfortable ,ecpecially as if not the middle of winter. Ten day's ago you said you would send a workman to our house with two day's, but nobadycame, After calling many times.

The Workman eventually arrived at the house five day's later. He said couldn't fix the problem because the water heater was too old! We are now extremely unhappy about this siluation .We would ask you to fix this problem .

There for could you please arrange for a fixed hot water as soon as possible .


We look forward to hearing from you soon.


Thank you for your assistance.

Your Sincerely

Narin Mardini